After Sales

Shipping Insurance

We offer basic shipping insurance for all items, but this is optional. You can check the insurance costs with us in advance, as they may vary depending on the country, furniture material, etc. Customers can choose to add additional insurance at the time of purchase to ensure their item is protected during shipping. If any damage occurs during shipping, we will provide compensation.

Returns and Compensation

If the product is damaged due to our negligence or during loading, we assume full responsibility. We generally provide two main solutions:

Free Replacement: Customers can choose to replace the damaged product free of charge.
Refunds: Customers can choose to return the product for a full refund. These options ensure our customers are fully satisfied with the results and trust our company’s commitment to quality and service.

Maintenance and Care Instructions

To extend the life of your furniture and maintain its beautiful appearance, we provide home care guides. These guides include cleaning and maintenance recommendations, as well as specialized care instructions for different materials. Teak furniture, while particularly beautiful, requires maintenance.

Legal Compliance

We comply with all international trade laws and regulations to ensure our operations are conducted within legal boundaries.

FAQ

How long does it take to process a refund or replace a damaged product?

Usually depends on the specific defect and customer location. Usually within 7-14 business days after the defect is confirmed.

Get a Quote

Send us the products you are interested in to receive a quote immediately.